QA Documentation (EN)

Wallet Usage Guidelines (Must Read for Beginners)

Disclaimer and Risk Warning for Wallet Services Provided by Billion.live (hereinafter, "the Platform")

  1. Non-Custodial Service Nature

Billion.live (hereinafter referred to as "the Platform") is a decentralized, non-custodial interface. The Platform provides wallet infrastructure services to users by integrating a third-party service provider, Privy. Please be aware that the Platform cannot access, control, or recover your private keys, recovery phrases, or any assets. The Platform serves solely as a tool for users to interact with the blockchain network and is not a bank or financial custodial institution.

  1. Third-Party Service Dependency

The wallet functionality of the Platform is dependent on the technical support provided by Privy. Before using the Platform’s services, users are required to read and agree to Privy’s Terms of Service and Privacy Policy. The Platform shall not be held liable for any asset display anomalies or losses caused by Privy system failures, service interruptions, vulnerabilities, or other force majeure factors arising from this third-party service provider.

  1. User’s Sole Responsibility

In accordance with the non-custodial principle, full control of assets belongs entirely to the user. Users are solely responsible for the safekeeping of their private keys, recovery phrases, access credentials, and the security of their login devices.

  • Any instructions issued through the user's account will be regarded as the true and binding intention of the user.

  • The Platform is not responsible for, and cannot provide recovery services for, any asset loss resulting from the user forgetting passwords, losing recovery phrases, device breaches, clicking phishing links, or being hacked.

  1. Blockchain Technology Risks

Users should fully understand the characteristics and risks of blockchain technology, including but not limited to :

  • Irreversibility: Once a transaction on the blockchain is confirmed, it cannot be undone or rolled back.

  • Network Risks: Blockchain network congestion, fluctuating gas fees, or potential code vulnerabilities in smart contracts.

  • Operational Risks: Asset loss due to user errors in transferring funds (e.g., entering the wrong address), resulting in permanent loss of assets.

  1. Limitation of LiabilityTo the maximum extent permitted by applicable law, Billion.live shall not be liable for any direct, indirect, incidental, special, or consequential damages (including, but not limited to, loss of profits, data, or assets) arising from the use or inability to use this service.

1. Login Issues

How do I register for or log in to a Billion account ?

Visit the official Billion website and click on "Login Wallet" on the homepage. You will then be prompted to choose whether to log in using your Google email or via an existing wallet. Please make your selection and proceed with the registration or login process.

After logging in, a non-custodial wallet will be created for you via Privy (compatible with EVM and SOL). Finally, enter the invitation code to complete the registration/login process.

Register/Login with Google Email:

  1. Visit the Billion website and click "Login Wallet."

  2. Select "Google."

  3. Enter the Invitation Code to complete the registration or login process.

⚠️Security Notice: Please securely safeguard your email account and password.

Register/Login via Wallet Signature:

  1. Visit the Billion website and click "Login Wallet."

  2. Select "Wallet."

  3. Enter the Invitation Code to complete the wallet registration or login process.

⚠️Gentle Reminder: Please securely store your wallet password, private keys, and recovery phrases. Do not share them with anyone.

2. Personal Account Information

The Platform allows you to modify your personal account information, such as your profile picture, nickname, bio, location, personal website, and background. You may make changes according to your preferences, but please note that your ID cannot be modified.

How to Modify Personal Account Information?

After navigating to the Billion website, click "My Profile" on the left navigation bar, and then select "Edit".

On the Edit Profile page, you can modify your personal account information, including your profile picture, nickname, bio, location, personal website, and background.

⚠️Note: When modifying your personal account information, the format, size, and content must comply with the Platform's requirements.

How to View Your Personal ID?

Your ID is a unique, randomly generated string of alphanumeric characters created during your registration on the Platform. It is permanent and cannot be modified. The primary purpose of this ID is to help distinguish between users who may have similar names.

To View Your ID: After navigating to the Billion website, click "My Profile." Your exclusive ID will be displayed directly next to your nickname.

3. Wallet Issues

How to View the Total Balance of Your Billion Wallet?

  1. Log in to your Billion account.

  2. Navigate to "My Profile" —"Assets" — "Spot Account."

On this page, you can view the total balance of your Billion wallet's spot assets. This display includes the approximate value of your assets calculated in ETH, as well as the total valuation in USD.

How to View Your Billion Wallet Address?

There are several ways to check your wallet address on the Platform. Below are two common methods:

Method 1: Using the Deposit Function

Click the green "Deposit" button located at the top of the platform interface. After clicking, a unique string of letters and numbers (the wallet address for the current blockchain) will be displayed for each supported blockchain.

Method 2: Via Personal Account Information

Go to your personal account information page at the top of the platform. By clicking the green "Deposit" button here, you will be able to view the address corresponding to each blockchain.

How to View and Export Your Billion Wallet Private Key?

After logging in to your Billion account, click the button in the top right corner to enter your personal account page. Below the Spot Account, click the "Export Wallet" button next to your wallet address, and then select the private key for the blockchain you wish to export.

⚠️ WARNING: Never share your private key or recovery phrase with anyone.

Why Does the Wallet Have Two Addresses?

The reason for having two different wallet addresses relates to the underlying technology of the seven supported blockchains: Arbitrum, Base, BSC, Solana, Ethereum, X Layer, and Polygon.

Solana's underlying technology differs from that of the other six blockchains, which are all Ethereum Virtual Machine (EVM)-compatible. This fundamental difference requires the wallet to generate two distinct addresses (one for Solana and one shared among the EVM-compatible chains).

Which Blockchains Does the Platform Support?

The Platform currently supports seven blockchains: Arbitrum, Base, BNB Smart Chain (BSC), Solana, Ethereum, X Layer, and Polygon. Users may select the specific blockchain that best meets their needs.

4. Deposit/Convert/Withdraw/Swap

Billion Wallet Top-Up：

How do I top up my Billion Wallet?

Deposit & Withdrawal Notice: Please make sure that the deposit address you select is on the same blockchain network as the sending platform. If the deposit address and the sending address are on different blockchains, your funds may be lost and cannot be recovered. The platform will not be responsible for, nor able to assist with, recovering such losses.

The platform offers multiple deposit methods. Two examples are listed below:

  1. Log in to your Billion account and click 【Deposit】at the top to go to the deposit page. Copy the address for the selected asset on the corresponding blockchain. After confirming that the blockchain and address are correct, make the deposit from your Web3 wallet. Once completed, you can check the deposit status in 【On-chain Deposit Records】.

  1. Click your personal account information in the top-right corner, select 【Deposit】, and you will be redirected to the same recharge page.

How can I check my top-up records?

  1. Log in to your Billion account and go to【My Profile】→【Portfolio】→【Spot Account】, then scroll down the page.

  1. After scrolling down the page, click【On-chain Deposit Records】to view your deposit history.

Billion Perps Convert:

How do I convert funds to my Perps on the Billion platform?

1. You need to first convert the portfolio in your spot account to Arbitrum - USDC before proceeding with the convert.

2. To convert portfolio to your Perps account, go to the Billion website, click on【My Profile】on the left side, then【Portfolio】→【Spot Account 】→【Convert】. Enter the amount of Arbitrum - USDC you wish to transfer and click Convert.

How to check convert records?

  1. Please click on【My Profile】→【Portfolio】→【Spot Account】in the left sidebar of the platform, and then scroll down the page.

2. After scrolling down the page, click on【Platform Transfer Records】to view your transfer history.

Billion Wallet Withdrawal：

How to withdraw from your Billion account:

  1. Log in to your Billion account, click on【My Profile】→【Portfolio】→【Withdraw】in the left sidebar.

  1. Select the account you want to withdraw from (Perps/Spot), choose the withdrawal chain, enter the amount and withdrawal address, then click【Withdraw】.

(Note: Perps withdrawals currently support withdrawing USDC from the Perps account to the Billion platform's spot Arbitrum network.)

Friendly Reminder: Please ensure that you have selected the correct chain and address for your withdrawal. Failure to do so may result in the loss of your portfolio. Also, make sure there is enough GAS fee available on the selected chain.

How to check my withdrawal history?

Please click on【My profile】→【Portfolio】→【Spot Account】→【Platform Withdrawal Records 】on the left side of our platform to view your withdrawal history.

  1. Log in to your Billion account, click on 【My Profile】on the left side of the platform to enter the【Portfolio 】page. Select【Spot Account】and then scroll down the page.

  1. After scrolling down the page, click the【Platform Withdrawal Records】button to view your withdrawal history.

Billion Wallet Swap：

How to make a swap?

  1. Go to the Billion website, click on【Swap】on the left side of the platform, and select and enter the chain and the amount of cryptocurrency you wish to swap.

  1. After confirming that the slippage and transaction fees are correct, click 【Swap】.

How to check swap history?

  1. Go to the Billion website, click on【My Profile】on the left side of the platform to enter the【Portfolio】page. Select【Spot Account】and then scroll down the page.

  1. After scrolling down the page, click the【Exchange Records】button to view your exchange records.

5. Live Streaming Issues

Become a Streamer

How to Apply to Become a Streamer？

  1. After logging in to your Billion account, click the【Become a Streamer】button at the top of the official website.

  1. After filling in the required information, click【Submit Application】，We will review your application within 1–3 business days.

Why Did My Application to Become a Streamer Fail?

The specific reason for the rejection will be shown in the lower-right corner of your application page. Please update your information and submit the application again.

Gifts & Host Picks

How Do I Send Gifts to a Host I Like？

You can select the gift and quantity below the live stream to send a gift to the host you like.

Friendly Reminder: Minors are prohibited from sending gifts

How Do I Use Host Picks?

1. Click the “Host Picks” button in the live room.

  1. Confirm the payment currency, select the product and quantity you want to purchase, and then place the order.

6. Security Issues

How Can I Protect My Personal Account on the Billion Platform?

1. Private Key Instructions

Billion.live adheres to the principle of “non-custodial”. We enable convenient login methods such as social accounts and wallets through Privy technology; however, your private key or seed phrase is the sole credential that grants control over your on-chain assets.

  • Independence: Exporting your private key means that even if this platform or third-party service providers (such as Privy) discontinue their services, you can still recover and use your assets in any other wallet (e.g., MetaMask).

  • Absolute Control: Only the holder of the private key has full ownership and control over the assets.

A private key typically consists of a long random string of characters, or a mnemonic phrase made up of 12–24 English words.

  • If it is accidentally deleted: It is like losing the key to a safe—the funds inside will be permanently inaccessible, and we will not be able to help you recover them.

  • If it is accidentally leaked: It is like leaving the key on the door—anyone can transfer your funds.

2. How to Export Safely? (Operation Guidelines)

Before clicking "Show Private Key" or "Copy," please ensure you perform the following security checks:

  • Environment Check: Make sure there are no cameras around, and no one is watching you from behind.

  • Network Check: Do not perform this operation on public Wi-Fi (e.g., in cafes or airports).

  • Device Check: Ensure your computer or phone is not infected with malware and has no suspicious plugins installed.

3. How to Store Safely? (Survival Rules)

To ensure the safety of your assets, please strictly follow these principles：

Recommended Storage Methods (Cold Storage)

  • [Preferred] Physical Backup (Paper and Pen): Write down your private key/seed phrase neatly on paper, verify it carefully, and store it in a fireproof and waterproof safe location (such as a safe deposit box). This is the most effective way to prevent hacker attacks.

  • [Secondary Option] Physical Backup (Metal Plate): For large amounts of assets, we recommend engraving your seed phrase on a metal plate, which is resistant to corrosion and fire.

  • [Alternative Option] Offline Digital Backup: Store your private key on a USB drive or an old phone that will never be connected to the internet.

Absolutely Prohibited Methods (High-Risk Behaviors)

  • Do not take screenshots or photos: Mobile photo albums can be easily synced to the cloud or accessed by malicious apps.

  • Do not store in WeChat/Telegram/email folders: These communication tools are not secure for storing confidential information and can be easily exposed if your account is compromised.

  • Do not leave it on the clipboard for too long: Many malicious programs monitor your clipboard and will upload the data immediately after it is copied.

4. Common Scam Alerts

  • Impersonating Customer Service: Official customer service from Billion.live, Discord administrators, or Privy technicians will never ask you for your private key under the guise of “account verification” or “risk control removal.” Any request for your private key is 100% a scam.

  • Phishing Websites: Do not enter your private key on any unknown or suspicious websites.

PreviousQA 文档

Last updated